SPECIAL OFFER BUY 3 JERSEYS = GET 1 FREE
Welcome to Our Contact Page
At Concept Jerseys, every customer counts and every question deserves a quick and honest answer. Whether you’re looking for the perfect soccer jersey, need help with your order, or want to customize a name and number set, our team is here to assist you. We are a French boutique passionate about soccer and we pride ourselves on offering you a pleasant shopping experience from start to finish. Don’t hesitate to contact us, we’ll be happy to help.
How to Reach Us
Several options are available to get in touch with our team:
- By email: Write to us at [email protected]. We commit to responding within 24 business hours.
- Via the contact form: Fill out the form below directly on this page to send us your message in just a few clicks.
- Our hours: Our team is available Monday through Saturday, from 9 AM to 6 PM, to answer all your inquiries.
For any questions regarding the shipping of your order, we also invite you to check our shipping policy, which answers most common questions.
Frequently Asked Questions
Before contacting us, take a look at these answers that might save you time.
What are the delivery times?
Orders without customization are shipped within 24 to 48 business hours. Standard delivery then takes 3 to 5 business days in mainland France. For orders with personalization (name and number set), the total time remains 3 to 5 business days in mainland France. Find all the details on our shipping policy page.
How do I make a return or exchange?
You have 30 days from receipt of your order to return an unworn item in its original packaging. Customized items with a name and number set cannot be returned, except in the case of a manufacturing defect. To initiate your return, go to our returns and refunds page where the complete procedure is detailed step by step.
Can I customize my jersey with the name and number of my choice?
Absolutely! Custom name and number sets are one of our specialties. When placing your order, simply enter the desired name and number in the fields provided. We use professional customization techniques for a durable and authentic finish. Please note, once the name and number set is applied, the item cannot be returned unless there is a defect on our part.
How do I choose the right size?
Each product page includes a size guide specific to the brand and model. Generally, soccer jerseys have a fitted cut: if you’re between two sizes, we recommend going with the larger size for optimal comfort. If you’re unsure, contact us directly and we’ll help you find the perfect size.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), PayPal payments, as well as interest-free installment payments for purchases over 100 euros. All transactions are secure, and your banking information is never stored on our servers.
How do I track my order?
As soon as your package is shipped, you will receive a confirmation email containing a tracking number. This number allows you to track your delivery in real time directly on the carrier’s website. If you haven’t received this email within 48 hours of placing your order, be sure to check your spam folder or contact us.
Our Commitment to You
Since our founding, Concept Jerseys has built a solid reputation around a simple promise: offering you quality jerseys, reliable service, and a hassle-free shopping experience. Here’s what matters to us:
- Guaranteed Quality: Every soccer jersey is carefully selected. We only offer authentic or officially licensed products that match the descriptions displayed on our site.
- Your Satisfaction Comes First: If something isn’t right with your order, we do everything we can to find a quick and fair solution. Our team is with you every step of the way.
- A Community of Over 10,000 Satisfied Customers: Thousands of soccer fans trust us every year. Their positive feedback is our greatest reward and motivation. Discover our story and values to learn more.
Ready to Snag Your Next Jersey?
Our catalog is regularly updated with the latest collections from the biggest clubs and national teams. Browse our product categories to find the gem that catches your eye, or join our VIP newsletter to be the first to know about new arrivals, private sales, and exclusive offers reserved for our subscribers.
