SPECIAL OFFER BUY 3 JERSEYS = GET 1 FREE
Our Shipping Policy
At Concept Jerseys, we are committed to delivering your orders as quickly as possible while ensuring impeccable customization quality. Each jersey is handled with care, from lettering and numbering to packaging, so you receive exactly what you ordered within the stated timeframe. This page provides all the information regarding the shipping of your orders.
Processing Times
Every order placed at Concept Jerseys undergoes careful preparation before shipping. Our teams handle the customization of your jersey, including the application of names, numbers, or any other requested graphic elements.
The processing time is generally between 1 and 3 business days from the confirmation of your payment. This time may vary slightly during peak periods, such as the start of sports seasons or the holiday season. We will always notify you by email if any additional time is needed for your order.
Once your order is prepared and checked, it is handed over to the carrier, and you will automatically receive a shipping confirmation email containing your tracking number.
Delivery Times
Delivery times are calculated from when the carrier takes charge of your package, after the processing phase. They are given as an estimate and may be extended due to exceptional circumstances (bad weather, strikes, holiday periods).
- Mainland France: between 3 and 5 business days
- Europe (excluding France): between 5 and 7 business days
- International (outside Europe): between 10 and 15 business days
For Mainland France, delivery is free for orders over 49 euros. Below this amount, shipping fees apply according to the rates detailed in the section below.
Our Partner Carriers
Concept Jerseys works with several trusted carriers to ensure reliable deliveries suited to each destination. The carrier assigned to your order depends on your delivery location and the chosen shipping method.
- Mondial Relay: available for deliveries to pickup points in France and certain European countries
- Colissimo La Poste: home delivery in Mainland France and French overseas territories (DOM-TOM)
- Chronopost: express delivery in France for urgent orders
- DHL: used for international shipments and deliveries outside Europe
The carrier name and tracking number are sent to you by email as soon as your package is picked up. You can also find this information directly in your customer account.
Order Tracking
As soon as your package is shipped, you will receive an automated email with a personalized tracking link. This link allows you to check the real-time status of your delivery directly on the carrier’s website.
You can also track all your packages from our centralized tracking page: track my order. Simply enter your order number and email address to access all delivery information.
If you encounter any issues or if the tracking has not been updated for more than 48 hours, please contact our customer service so we can investigate with the carrier.
Shipping Fees
The table below summarizes the delivery fees applied based on your destination and order amount.
- Mainland France, order under 49 euros: 5 euros (standard delivery)
- Mainland France, order of 49 euros or more: Free delivery
- Europe: from 9 euros (depending on the country and package weight)
- International: rate calculated automatically at checkout, based on the destination country and total order weight
Shipping fees are clearly displayed when you review your cart, before any payment. No hidden fees will be added after your order is placed.
Special Cases
Incomplete or Incorrect Address
Please double-check your shipping address before confirming your order. If the address is incomplete or incorrect, the package may be returned to our warehouse. Re-shipping fees may then apply. Our team will contact you as soon as possible to resolve the situation.
Not Home at Time of Delivery
If you are not home when the carrier arrives, a delivery notice will be left in your mailbox. Depending on the carrier, your package may be left with a neighbor, at a pickup point, or held at a post office for a limited time. After this period, the package is returned to us, and a new shipment will be arranged at your request.
Delivery to a Pickup Point
If you choose delivery to a pickup point via Mondial Relay, you will have 14 calendar days to pick up your package. After this period, the package is sent back to our warehouses. We recommend picking up your order quickly to avoid any unwanted returns.
Frequently Asked Questions
Can I change my shipping address after placing my order?
It is possible to change your shipping address as long as your order has not yet been shipped. Contact our customer service as soon as possible via the contact form or by email to make this change.
My package is marked as delivered, but I haven’t received it. What should I do?
Start by checking with your neighbors or the nearest pickup point. If no solution is found, contact us within 48 hours of the indicated delivery date. We will launch an investigation with the carrier.
Are the indicated delivery times guaranteed?
The stated delivery times are estimates based on the usual performance of our partner carriers. They may be extended due to exceptional events beyond our control. We do everything possible to ensure every order arrives within the promised time frame.
How do I track my order?
You will receive a shipping email with a tracking link as soon as your package is picked up. You can also check our order tracking page by entering your order number and email.
Is delivery really free for orders over 49 euros?
Yes, for any order in metropolitan France reaching or exceeding 49 euros, standard shipping costs are completely free. This discount is applied automatically in your cart, with no promo code needed.
