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Our Shipping Policy
At Concept Jerseys, we work hard to get your order to you as quickly as possible, with carefully applied customization. Every jersey is handled with care, from printing to packing, so you receive exactly what you ordered. This page lists the shipping rates and delivery times that actually apply at checkout.
Shipping Rates and Delivery Times
Shipping is calculated automatically based on the delivery country and shown before you pay. No fees are added after you place your order.
Shipping within the United States
| Shipping method | Delivery time | Price |
|---|---|---|
| Standard shipping with tracking | 3-5 business days | $5.99 |
| Express shipping | 1-2 business days | $16.99 |
| Free standard shipping | 3-5 business days | Free on orders of $65 or more |
International Shipping (outside the United States)
| Shipping method | Delivery time | Price |
|---|---|---|
| International standard shipping | 10-15 days | $7.99 |
| International express shipping | 3-5 days | $20.99 |
| Free international standard shipping | 10-15 days | Free on orders of $65 or more |
Once your cart reaches $65, free standard shipping appears when you choose your shipping method, no promo code needed. Delivery times start when your package ships and are estimates: they may be longer in exceptional circumstances (severe weather, strikes, peak periods).
Processing Time
Every order is prepared and checked before it ships. Orders ship within 24 to 48 business hours after payment is confirmed. For a personalized jersey (name, number), allow 1 to 2 extra business days. During busy periods (start of the season, holidays), we will let you know by email if processing takes longer.
Orders placed on weekends are processed starting the following Monday.
Order Tracking
Your package ships with a carrier that provides a tracking number. As soon as it ships, you receive an email with a tracking link. You can also check its status on our track my order page with your order number and email address.
If tracking has not updated for more than 48 hours, contact our customer service team: we will check with the carrier.
Special Cases
Incomplete or Incorrect Address
Please double-check your address before placing your order. A package sent to an incomplete or incorrect address may be returned to our warehouse, and reshipping may cost extra. We will contact you as soon as possible to sort it out.
Missed Delivery
If you are not home, the carrier leaves a notice. Depending on the carrier, your package may be left with a neighbor, dropped at a pickup location, or held at a post office for a limited time. After that, it is returned to us and we can ship it again at your request.
Frequently Asked Questions
Is shipping free?
Yes, on orders of $65 or more, both in the US and internationally: free standard shipping appears when you choose your shipping method. Below $65, standard shipping costs $5.99 in the US and $7.99 internationally.
Do you ship outside the United States?
Yes. International standard shipping costs $7.99 (10-15 days) and express shipping costs $20.99 (3-5 days). Standard shipping is free on orders of $65 or more.
Can I change my shipping address after placing my order?
Yes, as long as your order has not shipped yet. Contact our customer service team as soon as possible through the contact form or by email.
My package shows as delivered, but I did not receive it. What should I do?
First check with your neighbors and the nearest pickup location. If you still cannot find it, contact us within 48 hours of the delivery date shown: we will open an investigation with the carrier.
