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Returns and Refunds
At Concept Jerseys, your satisfaction is our top priority. We do everything we can to ensure every order meets your expectations, whether in terms of quality, fit, or the look of customizations. If an item doesn’t work for you, we guarantee a simple, transparent, and fast return process. In accordance with current French and European legislation, you have a 14-day right of withdrawal from the date you receive your order, without having to justify your decision or pay any penalty.
Return Conditions
For your return to be accepted and processed under the best conditions, the returned items must meet the following criteria:
- The item must be in new condition, unworn, unwashed, and undamaged.
- All original tags must still be attached to the item.
- The item must be returned in its original packaging or equivalent packaging that provides adequate protection during shipping.
- No signs of use, odor, or deterioration should be visible on the product.
- The return must be initiated within a maximum of 14 days from the date you received your order.
Any item returned that does not meet these conditions may be refused and sent back to the sender at their expense. If you have any doubts about the eligibility of your return, feel free to contact us before sending your package.
Non-Returnable Products
Due to their customized nature, certain items are excluded from the standard right of withdrawal. In accordance with Article L221-28 of the French Consumer Code, personalized and customized soccer jerseys (with numbers, names, club logos, or any other customization made at the customer’s request) cannot be returned or refunded.
This exclusion applies as soon as the customization has been done according to your specific instructions. We therefore encourage you to carefully check all customization details before confirming your order.
Important Exception: If a customized soccer jersey has a manufacturing defect, an error on our part in the customization, or damage that occurred during delivery, the special procedure described below applies, and all costs are fully covered by Concept Jerseys.
How to Return an Item
The return process at Concept Jerseys is done in four simple steps:
Step 1: Contact Our Customer Service
Go to our Contact page and send us a message including your order number, the item in question, and the reason for your return. You can also email us at the dedicated returns address. Our team will respond within 24 to 48 business hours.
Step 2: Receive Your Return Authorization
After your request is approved, we will email you a return authorization to print and include in your package. This document allows us to quickly identify your return and speed up the processing of your refund.
Step 3: Ship Your Package
Carefully pack the item with all its tags and send the package to the address indicated on the return authorization. We recommend using a shipping service with package tracking to keep proof of shipment. Return shipping costs are the customer’s responsibility, except in the case of a defect or error on our part.
Step 4: Refund or Exchange
Once we receive and inspect your package, we will process the refund or exchange according to your preference, within the timeframes indicated below.
Refund Timeframes
Once your package is received and the items are inspected, the refund is processed within 7 to 14 business days. The refund is made using the same payment method used for your order (credit card, PayPal, bank transfer, etc.).
You will receive an email notification as soon as the refund is initiated on our end. Depending on your bank, it may take an additional 2 to 5 days for the refund to appear on your statement.
Size Exchanges
You ordered a size that doesn’t fit? No problem. Concept Jerseys offers you the option to exchange your item for a different size for free, subject to stock availability and as long as the product is not personalized.
To initiate an exchange, follow the same steps as a standard return, specifying the desired size in your request. Shipping costs for the new item are covered by us. Only the return shipping costs for the original item are your responsibility.
Defects or Damaged Products
If you receive an item with a manufacturing defect, a personalization error, or damage that occurred during shipping, a special procedure applies:
- Contact us via the Contact page within 48 hours of receiving your order.
- Attach clear photos of the defect or damage to your message.
- Include your order number and describe the problem in as much detail as possible.
- After reviewing your case, we will cover all return shipping costs and either replace the item or issue a full refund.
We handle these situations with the highest priority to provide you with a quick and satisfactory solution.
Return Address
Returns must be shipped to the address provided on your return form, which is issued by our customer service team after your request is approved. Please do not send any packages without first contacting our team, so your return can be properly identified and processed. Any package received without an associated return form may experience additional processing delays.
For any shipping-related questions, also check our Shipping Policy.
Frequently Asked Questions About Returns
Can I return a sale or promotional item?
Yes, sale or promotional items are subject to the same return conditions as full-price items, provided they are not personalized and meet the new condition criteria described above.
I ordered multiple items. Can I return only some of them?
Absolutely. You can return only the items that don’t work for you. The refund will be calculated based on the items returned and approved.
What happens if my return package is lost in transit?
This is why we strongly recommend using a shipping service with a tracking number and package insurance. In case of loss, the shipping receipt will be needed to initiate a claim with the carrier. Concept Jerseys cannot be held responsible for losses occurring during the return process.
My 14-day withdrawal period has passed. Can I still return my item?
After the legal 14-day period, returns are no longer accepted unless there is a manufacturing defect or hidden defect covered by the legal warranty of conformity. Contact our customer service team to review your situation.
I received an item as a gift. Can I return or exchange it?
Yes, an item received as a gift can be returned or exchanged, provided the usual conditions are met. Contact us with the donor’s order number (if you know it) or include the delivery note that came with the package.
Will the refund be issued to the original purchaser’s credit card?
Yes, the refund is always issued to the payment method used for the original order. It is not possible to request a refund to a different account or payment method.
What should I do if I haven’t received my refund after 14 business days?
If you haven’t received your refund within this timeframe, first check with your bank to see if any pending transfer is being processed. If the issue persists, contact us directly via our Contact page with your order number, and we will check the status of your refund as quickly as possible.
